Returns & Shipping FAQ
Returns & Refunds FAQ
🕒 What is your return window?
We accept returns within 30 days of the delivery date.
🚚 Do you offer free return shipping?
Yes! Return shipping is free for eligible items. Contact us to initiate your return.
📦 What are the conditions for a return?
- Items must be unused, sealed (for beauty/skincare), and in their original packaging.
- Opened or used items may not be accepted unless they’re damaged or defective.
🚫 What are Final Sale items?
Certain products or collections may be marked as Final Sale and are not eligible for return. Please check the product page or collection banner before purchasing.
💳 When will I receive my refund?
Once your return is approved and received, refunds are issued to your original payment method within 5–10 business days.
💬 How can I contact you about a return?
Email us anytime at hello@ariaot.com. We’re here to help!
Shipping FAQ
📦 How long does processing take?
We process orders within 2–5 business days.
🚚 What is the estimated delivery time?
Delivery typically takes 5–15 business days depending on your shipping address and region.
🌍 Do you ship internationally?
Yes, Ariaot ships worldwide. Shipping time and availability may vary by country.
💸 Is shipping free?
Shipping is free for all orders that meet the minimum threshold. Threshold details will be shown at checkout.
📨 How can I track my order?
Once your order ships, you’ll receive a tracking link via email.